Terms & Conditions / Vanja Sea:
2/23 ->
Vanja Sea Webshop
Vanja Sea webshop is a service provided by textile/fashion company Rosa Matilda (VAT FI18873053). All prices include VAT (tax). We reserve the right for price alterations. You can order by placing an order through our webshop or by emailing us shop @ vanjasea.com. You have to be over 18 years old to place an order. Please note that our fabrics are only for private use!
If you have any problems with your order please contact us:
Vanja Sea / Rosa Matilda, Temppelikatu 9, 10300 Karjaa; Finland
Payment methods
Your payment method options are netbanks, credit/debit cards and invoice (by using Klarna Checkout).
Klarna (more info: https://klarna.fi) acts as a collecting payment service provider for the webshop and is an authorized Payment Institution. Klarna AB will be shown as the recipient on your bank or credit card statement. Klarna will forward the payment to the merchant. For reclamations, please contact the website the payment was made to (asiakaspalvelu@klarna.fi tai 09 – 425 99 771 (Ma-Pe 8.00-16.00)) . By using Klarna Checkout you approve terms of Klarna AB (556737-0431, Sveavägen 46, 11134 Stockholm) by clicking "Proceed to payment" in you shopping cart.
Shipping costs
Shipping costs include shipping and handling.
To Finland 4 €
The shipping fees are automatically updated according to your cart contents. For over 100.00 € orders we pay the shipping.
To Europe: 15 €
The shipping fees are automatically updated according to your cart contents.
If you wish to be delivered outside the EU, please contact us by email shop@vanjasea.com .
Shipping methods
After having placed an order, you will receive an order confirmation via email within a few minutes. In case you don't get an order confirmation, please check the junk mail folder from your email! We aim to ship your order out as soon as possible, usual delivery time occurs within 1-5 days of order placement. Estimated shipping time to EU is 3-7 days (outside Europe 6-14 days). For all of our worldwide shipments, we use Finnish Post.
Due to high demand, your selected products may become out of stock before your order is processed. If an item becomes unavailable after your order has been confirmed we will notify you by email.
Return policy
Vanja Sea has a 14 day return policy. Always save the receipt from your purchase. The date of your purchase is required to claim the guarantee or return the item. All returns must be handled with care, unused with the tags, and in their original packaging. Make sure the returned item will not be damaged in transit. Failure to comply will render the return ineligible for refund. Please contact us by email prior to returning a product shop @ vanjasea.com. The customer is responsible for return shipping charges, and for returning the products within 14 days of your notification of return. When shipping returns, we highly recommend shipping with an insured carrier, as we will not be responsible for lost or missing packages.
If you want to return the item you have purchased in exchange for another item, first return your purchase and then place a new order.
The following products may not be returned: Products manufactured in accordance with the customer’s specifications (cut fabrics) and products which are for health or hygiene reasons not suitable for being returned, including but not limited underwear.
Warranty
If a mistake has taken place and there is a defect in the product, we will repair or replace the product. Please contact us by email concerning any warranty issues.
Your personal information will not be shared with third parties according to the Personal Data Act data file (523/99) 10§.
Customer care: shop@vanjasea.com
